OKAMURA FOODS CO., LTD. OKAMURA FOODS CO., LTD.

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Privacy Policy

Okamura Food Co., Ltd. (hereinafter referred to as “the Company”) recognizes the importance of personal information and, as a company committed to ensuring our stakeholders can conduct business with us with peace of mind, shall adhere to the following Privacy Policy. This policy outlines the principles the Company observes when handling customers' personal information or equivalent information on our website, online shop, recruitment entries, and other platforms.

  • Compliance with Laws and Regulations
    The Company shall comply with laws, regulations, guidelines, and other rules concerning the protection of personal information.
  • Acquisition and Purpose of Use of Personal Information
    The Company shall acquire personal information by lawful and fair means and use it only to the extent necessary for the execution of its business, within the scope of the purposes specified in the following items or the purpose of use indicated at the time of acquisition. Furthermore, except as required by law or when shared within the group, the Company shall not provide personal information to third parties without the consent of the individual concerned.

    [Purpose of Use]
    1. To introduce our products and services to customers (e.g., direct mail delivery, catalog distribution)
    2. To process orders, confirm order details, or make changes on behalf of customers
    3. To respond to customer inquiries
    4. To request customer feedback or opinions regarding our services
    5. When used for purposes separately communicated to and individually approved by the customer
    6. When creating statistical materials categorized by customer attributes (age, address, etc.)
    7. When providing or displaying information and services tailored to each customer's preferences
    8. When using personal information collected during the recruitment process for hiring selection and onboarding procedures
  • Disclosure and Provision of Personal Information
    We will not disclose or provide your personal information to third parties except in the following cases:
    1. When we have obtained your consent for the disclosure
    2. When disclosure is required by law from public authorities such as government agencies
    3. When disclosing personal information to business partners involved in the operation of this website. However, in such cases, the disclosed information will be limited to the necessary scope, and the recipient will be contractually obligated to manage the personal information appropriately.
  • Entrusting Personal Information
    Except when outsourcing operations to external contractors with whom we have concluded confidentiality agreements regarding personal information protection, within the scope necessary to achieve the stated purposes of use, we will not entrust your personal information to third parties. Examples of outsourcing include the following:
    1. Entrusting delivery companies to ship ordered products
    2. Entrusting printing companies to send catalogs and direct mail
    3. Entrusting management companies with credit assessments for shopping credit and credit card payments, managing receivables (including collection activities) such as product purchase costs and return shipping fees for customer-initiated returns, and preventing fraudulent use
    4. Entrusting part of our company's personnel, general affairs, and accounting operations
  • Prevention and Correction of Personal Information Leaks, Loss, or Damage
    The Company strives to maintain the accuracy and currency of personal information. We implement reasonable organizational, technical, human, and physical security measures against unauthorized access, loss, destruction, falsification, or leakage of personal information, and continuously improve our personal information protection management system.
  • Matters Concerning Handling of Complaints and Inquiries
    The Company will respond sincerely to complaints and inquiries regarding the handling of personal information.
  • Our procedures regarding personal information are as follows.
    Requests for disclosure of registered information will generally only be accepted from the individual concerned.
    For disclosure requests, please submit the [Request Form for Disclosure of Personal Information] sent by our company, along with a copy of a photo ID (driver's license, etc.) for identity verification. Additionally, please return postage stamps worth 460 yen to cover the cost of sending the documents by registered mail. For details on the procedure, please contact the above office by phone.
    For changes to your address or phone number, please contact the office below by phone.
    If you wish to stop receiving direct mail or catalogs from our company, please contact the office below by phone.
    If you wish to have your information deleted from our company's database, please contact the office below by phone.

    Response Period
    Please note that it generally takes about two weeks from the time of your inquiry to receive a response.

    Contact Information
    The contact point for inquiries regarding the handling of personal information is as follows:
    Inquiries Regarding
    Personal Information
    [Okamura Foods Personal
    Information Inquiry Desk]

    Inquiries Regarding
    Personal Information Handling
    for Product Purchases
    (For customers using mail order,
    online shops, etc.)

    Please contact
    the Customer Information Handling
    Department.

    TEL+81-120-20-7474

    Reception Hours: 10:00 AM to 5:00 PM
    (Except Wednesdays)※Closed during New Year holidays, Obon season,
    etc.,or as circumstances may require.

    Other Inquiries Regarding Personal
    Information Handling
    (For customers inquiring about
    recruitment, etc.)

    Personal Information Protection
    Manager:
    General Affairs and Human Resources
    Department Manager
    Or General Affairs and Human
    Resources Department

    TEL+81-17-736-7777

    Reception Hours: 10:00 AM to 5:00 PM
    (Excluding Saturdays, Sundays, and holidays)※Closed during the year-end and New Year holidays, Obon season,
    and other periods as necessary.

    Additionally, complaints and inquiries are accepted at the following contact information.
    Japan Institute for Promotion of Information and Communications Technology (JIPDEC)
    Certified Personal Information Protection Organization Secretariat
    Address: Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032
    Phone: +81-3-5860-7565
    ＜Toll-Free Number＞+81-120-700-779
    （※Hours: Weekdays (Mon-Fri) 9:30 AM - 12:00 PM, 1:00 PM - 4:30 PM）
    URL: https://www.jipdec.or.jp/project/protection_org.html

Established September 1, 2025

1-6-11 Yaeda, Aomori City,
Aomori Prefecture
Okamura Food Industries Co., Ltd.
President and CEO Koichi Okamura